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SUPPORT

Support.

How you reach us depends on who you bought from. Find the right route below.

FIRST

Who to contact

You bought from a partner

  • Your provider supports you directly
  • They hold your account and your screens
  • We support them behind the scenes

If you signed up through a reseller or integrator, contact them first. They run your platform and can resolve most issues faster than we can.

You bought from Xignage directly

  • Contact us using the form below
  • Monday to Friday, 9am to 5pm UK time
  • Email and remote support

PROCESS

How support works

  1. 1ReportSend us the detail: the account, the screen, and what happened.
  2. 2TriageWe confirm whether it is a platform fault or a configuration issue.
  3. 3ResolveMost issues are resolved by email. Where it helps, we join a remote session.
  4. 4CloseWe confirm the fix with you before closing the ticket.

SCOPE

Hours and scope

Hours
Monday to Friday, 9am to 5pm UK time
Channels
Email and remote support
Response target
[x] working hours
Out of hours
[OUT OF HOURS ARRANGEMENT]

Partners have their own escalation route. See the partner programme.

CONTACT

Contact support

For customers who bought from Xignage directly. If you bought from a partner, contact them first.